PP311 – A Behind the Scenes Look at the Medical Travel Industry
In the ever-changing healthcare landscape the nurse case manager in the International Travel Industry has an exciting, rewarding and challenging niche role. Many travelers have chronic illnesses and case managers are likely to encounter either clients who have become ill or injured during a trip to the US or have clients for whom international travel may be an important part of a full and meaningful life despite chronic illness.
A panel of medical professionals including an acute care case manager, a travel assistance case manager, and air ambulance professionals will examine the development of case management programs specific to the many challenges of managing complex medical care abroad, organizing a medical evacuation, and collaboration with US hospitals for safe transitions of care. It will further explore the hospital case manager role in care coordination of patients’ who reside elsewhere, including collaboration with a variety of domestic, international and travel insurance benefit systems to coordinate long distance transitions of care to the post-acute phase of recovery. Specifics regarding the medical decision making, determination of stability to travel, coordination of the air ambulance “mission,” and the down and dirty conversations that take place while adhering to the CCMC Standards of Conduct for Case Managers will be covered. Questions from the audience are encouraged.
The CCMC Code of Professional Conduct will be used as the framework to support a discussion of how to focus on the needs of our clients. We will discuss how clients need to be provided support to live the most fulfilling and autonomous life possible despite physical, mental or financial limitations, and provide some resources to assist.