PP307 – Feasibility and Preliminary Efficacy of Using Virtual Visits for Outpatient Care Coordination Program
Our goal is to test the feasibility and preliminary efficacy of virtual visits in an outpatient care coordination program. Evidence has shown that virtual visits can help to improve experience among chronically ill patients and decrease rates of readmission. Virtual visits may increase patient access to care, medication adherence, health outcomes tracking, and patient accountability.
The Massachusetts General Hospital Integrated Care Management Program (iCMP) is a high-risk outpatient care coordination program. The multi-disciplinary care team includes a medical director, nurses, social workers, community resource specialists, community health workers, and pharmacists. iCMP clinicians work collaboratively to treat the whole-person by providing care and resources that address the patient’s physical health, behavioral health, and social determinants of health.
To date, few studies have tested the feasibility and preliminary efficacy of virtual visits for patients in a high-risk outpatient care coordination program. Historically, this population has been excluded from pilot studies due to the perception that the population may not be willing or able to use the technology. MGH will pilot virtual visits with one clinician across various disciplines. This proof-of-concept study seeks to determine: 1) if virtual visits will be accepted and used in an iCMP population, 2) if virtual visits are received positively by both clinicians and patients, 3) patient characteristics that are associated with positive reception and outcomes related to virtual visits, and 4) if virtual visits improve patient health outcomes. We will use a mixed-methods design to evaluate qualitative feedback from clinicians and quantitative data on utilization and patient functionality. We will measure participant satisfaction and perceptions of ease of using the technology. Results will be collected over the year.