PP304 – : Navy Medicine Clinical Case Management at Naval Medical Center San Diego CA
Navy Medical Center San Diego provides, ethical, quality and cost-effective case management services to all enrolled beneficiaries. Navy Case Managers at the medical center are under the Directorate of Healthcare Business and function as a collaborative team, consistently communicating with medical management teams including but not limited to referral management, utilization and quality management and the healthcare benefits advisors. A key component of the Navy Case Management program is providing, holistic, patient and family centered case management services. The goal for the Navy Case Manager is to assist the client and or caregiver to successfully assume independent care management responsibilities. An interdisciplinary and multi-disciplinary team approach is accomplished by working with other program providers within the network (e.g. Navy Safe Harbor, Fleet and Family services and the Navy Family Advocacy Program). Navy Case Managers function as advocates and change agents, who often coordinate care from one Military Treatment Facility (MTF) to another. They also assist active duty service members in healing and transitioning back to full active duty for worldwide assignments and deployments and they assist them in the Medical Board Process(IDES) as they continue to heal and become Veterans in their community. The expectation for Navy Case Managers is that they become experts in the area they are assigned (Behavioral Health Case Managers, Transgender Case Manager, Substance Abuse and Rehabilitation Program (SARP) Case Manager). They are knowledgeable on services provided by the Navy and in the community and refer beneficiaries to the appropriate agencies. Navy Nurse Case Managers continue to maintain the Standards of Practice outlined by the Case Management Society of America. Nurse Case Management services are a Navy asset so that beneficiaries receive primary, secondary and tertiary prevention services to improve clinical outcomes and reduce morbidity.