PP209 – Can Automated Patient-Reported Symptom Collection Expand Clinical Team Outreach and Inform Chronic Care Delivery?
Care Managers are increasingly responsible for the success of value-based care and population health initiatives. To support care management’s efforts to reduce unnecessary ED visits, automated patient outreach tools are helping engage, monitor, and identify rising-risk patients in the community. To have the largest impact, care managers should consider tools that maintain long term patient engagement, collect actionable data and enable remote monitoring of co-morbidities. In two studies, we evaluated the impact of automated patient-reported symptom collection on reducing risk of first-time heart attack or stroke, and reducing COPD hospitalizations in a high-risk population.