PP202 – Amplifying the voice of case managers to lead change in healthcare
Case managers have the public’s trust and are at the forefront of Population Health. They understand how oft-overlooked areas, such as hunger, social isolation, and other social determinants of health impact people’s overall well-being. However, in the past, these clinicians have been the quiet caregivers; their voices have not been part of the important conversations in the healthcare ecosystem. It’s time to extend their influence and, through their voices, be true advocates for the public (those for whom they care). Establishing a more connected professional community is a key foundational step toward amplifying case managers’ voices so they can be full partners in leading healthcare change and a vital part of solutions.
In this interactive session, case managers will learn how Humana, one of the nation’s leading healthcare companies, created a community of practice to bring the voice of case managers, regardless of discipline, to the table. We will explore strategies and successful initiatives that address the behind-the-scenes needs of case managers and empower them to feel and do their best – personally and professionally. Through leadership development, contemporary clinical skills, and peer-to-peer interaction and recognition, Humana has found an effective way to increase case managers’ sense of belonging which, in turn, positions them to influence the health of communities they serve, advance their ability to impact through mentoring and leadership capabilities within the professional practice environment.