PP201 – VA Long Beach Medicine Outpatient Specialty Clinics – Veteran Clinic Appointment No-Show
The issue of VA Lon Beach Specialty Clinics – Veterans Appointment No-Show has been addressed, but there is still no industry-wide standard or approach to addressing this issue. A details on No-Show report is based on data and workload acuity in Medicine Specialty Clinics was identified as a need to fulfill the mission of care coordination in the VA, which is “to coordinate the diverse aspects of patient needs throughout the continuum of care to achieve the highest quality and most cost-effective outcomes.” Care Coordination involves working across care settings, accessing healthcare providers, and other services such as community programs, when appropriate. Frequent No-Show Barriers were identified that affected veteran’s ability to schedule the appointment, these impacted the veteran access to care, veteran and provider satisfaction and clinical outcomes. Reduction in clinic no-show rate will improve quality of care, increase preventative care and decrease Emergency Room Visits, hospital admission and re-admission. To meet this need, the Care Coordination Team and the VA Long Beach developed plan and monitor the outcome which coordination and feedback from each Medical Specialty Clinics.