PP103 – Leadership Development Series for Case Managers: Successes and Challenges
The education department of an outpatient case management organization was charged with development of educational program for newly promoted case managers. The leadership development series were developed and included interactive education on the following topics: Introduction to Leadership, Diversity in the Workplace, Conflict Resolution, Time Management, Motivating the Workforce, Budget and Finance, and Hiring for Success. Each presentation utilized interactive group discussions, videos, case studies, and role play. The series received positive evaluations from participants and praise by organization’s leadership. Challenges identified were time constrains and staff availability to attend trainings. The training was expanded to all case managers, not just those in supervisory positions. This experience concluded that organized leadership development education series are necessary for successful performance of case managers to function effectively and efficiently in care coordination and advocacy efforts.