JUNE 28 - JULY 2, 2020  
30 years of Care Transitions Across the Full Continuum

3005 – Delivering Culturally Competent Care

3005 – Delivering Culturally Competent Care

Delivering Culturally Competent Care for Improved Health Outcomes
There is an increased diversity in the population of the United States. According to U.S. Census Bureau, there are 350 languages spoken in the U.S. over 150 different ethnic cultures. 1 in 5 children speaks language other than English with increase in Spanish and Chinese.
With the increase in the diverse populations that healthcare professionals care for, there is a need to understand these cultures so their healthcare needs can be met in a timely manner, in an effective way, hereby improving their health outcomes. Case managers need to prepare to meet the needs of all patients across the nation without any reservation, limitation and or restriction while following the Code of Professional Conduct for Case Managers. Being culturally competent will enable the case managers to continue to be driver of healthcare, ensuring the needs of the patients are met, and all barriers to accessing care is reduced and or limited.
These are some of the benefits of delivering culturally competent care across the healthcare continuum:

Potential to improve health outcomes
Effective use of healthcare resources
Increased inpatient’s satisfaction
Increased in the efficiency and effectiveness of staff
Reduction in medical errors and lawsuits
Culture – refers to integrated patterns of human behavior that include language, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.
Competence – having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers.
Language – verbal and non-verbal communications.
Use of “yes” and “No”.
Direct eye care
Touch
Religion
Cultural Competence Continuum of Care
Cultural Blindness and Incapacity – stereotypes and racism
Cultural Knowledge – awareness, sensitivity, differences
Cultural Competence

Objectives:
1. Participants will determine and be more aware of the diversity in society and those seeking healthcare services
2. Participants will describe the impacts of culture, beliefs, language on responsiveness to treatment plan, goals of care and healthcare outcome and the Case Manager will act with integrity and fidelity with clients and others.
3. Participants will identify ways to provide culturally competent care across the healthcare continuum