2003 – The Kaizen path to becoming a case management MODEL AREA
As case managers, we learn and are taught the tools of our trade-how to document, how to send a referral…tasks. As managers, directors, leaders, we are trained how to solve problems.
Now, we must take the next step and educate our front-line staff.
Kaizen is a continuous process improvement theory which can be utilized in case management to create a culture of ongoing improvement by stimulating ideas from all caregivers. Any problem we face day to day that impacts our efficiency, communication, engagement of our team can be solved using this process.
We will demonstrate how the Kaizen process can be adapted to promote a plethora of ideas from our own teams. Ideas that will increase team communication, promote engagement and solve issues. We will outline the steps involved in creating an atmosphere of excitement and empowerment for your team.
Our front-line staff will see how ideas they generated can be turned into success after success. These successes will lead to decreased stress and promote engagement among the team.
A MODEL AREA for continuous improvement.
1. Describe the Key concepts of the Kaizen process as it relates to case management.
2. Discuss the steps leading to becoming a Model Area.
3. Describe and share the tools utilized in helping front line staff learn problem solving skills.