1003 – The Evolution of the Case Management Toolbelt into a Toolshed
The evolution of the profession of case management has occurred at lightning speed with no indications of it slowing down. Case managers need to remain actively engaged in their practice, uber resilient, and hyper adaptive. In the early days of case management, high cost was the primary driver for case management intervention. Determining the return on investment for case management interventions was relatively easy and readily accepted by payors. In today’s healthcare environment, key indicators have expanded to include chronic conditions, co-morbidities, polypharmacy, at-risk utilization, and population health. Therefore, calculating return on investment is much more complex and is often met with opposition and skepticism when reporting. This presentation will utilize the CMSA Standards of Practice for Case Management as the foundation to introduce and discuss case management tools, past and present. Clearly, the case management toolbox of old contains both antiquated tools as well as instruments that have survived the expansion of the case management practice. This expansion requires every case manager to inventory, evaluate, and update their case management toolbox ensuring that they are prepared to meet the ever-growing expectations. Even if it means they need to upgrade to a case management tool shed to house all their tools. This is an interactive, fun-filled presentation, utilizing a myriad of tangible props to enhance the learners experience.
1. Describe the evolution of case management practice in response to the changes in the U.S. healthcare system
2. Define how the CMSA Standards of Practice for Case Management are the foundation in the delivery of case management care and services across the continuum
3. Summarize how to create or adopt available tools to enhance individual practice of case management