JUNE 28 - JULY 2, 2020  
30 years of Care Transitions Across the Full Continuum

Registration Policies

Conference Registration Policies

Before you register for CMSA’s 30th Conference & Expo – Virtual Edition, it’s important to understand our registration policies detailed below. Submission of your conference registration acknowledges acceptance of these terms and provisions of registration.

Cancellations, Refunds, & Transfers

Please read in full:

CMSA’s Annual Conference & Expo has not been cancelled. CMSA has extended the cancellation deadline to June 26, 2020.

We have eliminated the requirement of written notice of cancellation, allowing registrants to cancel, if necessary, by phone, email or other virtual method. In addition, the cancellation deadline has been extended to June 26, 2020. The refund will be the amount paid, minus $200 through June 26, 2020.

Please understand that this fee is not arbitrary. A one-year CMSA membership ($200) is included with conference registration. The memberships of all conference registrants are already active and non-refundable. Also, it includes the local chapters fee, providing local member resources throughout the year. The additional $45 is what is charged to us by the registration vendor to process registrations and cancellations. We are now waiving the additional $45 fee due to COVID-19 circumstances.

Due to COVID-19 our processes have been modified. To process refunds, transfers, and replacements, please contact customer service with your request via email at cmsa@experient-inc.com  or by phone at (240) 439-2554 or (800) 310-7554.

Thank you – again CMSA’s conference is still “on” and has not been cancelled.


Registrants who do not attend the conference and do not contact CMSA automatically forfeit all registration fees paid. There are no refunds if cancel or no show after June 26, which is once conference begins. If you have not contacted or cancelled by June 26, there are no refunds.

REPLACEMENT/TRANSFER: If you are unable to attend for any reason, you can transfer your registration to another person without penalty.

Due to COVID-19 transfers cannot be processed by mail or fax until further notice. For assistance please contact customer service with your request via email at cmsa@experient-inc.com  or by phone at (240) 439-2554 or (800) 310-7554.

Important Deadlines

  • Written cancellations are now eliminated. Please cancel if necessary by phone or email.
  • The cancellation deadline has been extended to June 26, 2020. The refund will be the amount paid, minus $200 (through June 26, 2020). See above for explanation.

Registration Fees

Individual registration forms received at the EARLY BIRD or STANDARD rate without FULL PAYMENT will not qualify for the discounted rate and will be assessed the current rate at the time full payment is received. Registration forms received without any payment will not be processed.

Registration Confirmation

Your confirmation letter will be mailed within 15 working days of receipt of registration form and payment. If you do not receive a confirmation after 30 days, please email your request to cmsa@cmsa.org.

Online registrations will receive an email confirmation upon successful completion of registration. If you register online and do not submit payment or do not receive a confirmation email within 5-10 minutes, your conference registration may not have been completed correctly. Please call (240) 439-2554 or (800) 310-7554 for assistance.

Disability Accommodations

It is CMSA’s sincere desire to comply fully with both the letter and the spirit of the Americans with Disabilities Act (ADA) of 1990. Attendees with special needs are kindly asked to notify the following CMSA staff member no later than four to six weeks prior to the conference so that necessary services can be arranged.

Regina Wilson
Director of Events
Phone: (501) 673-1115
Email: rwilson@fraserimagineers.com

Name Badges

Conference attendees are reminded that it is important to wear your badge at all times. This allows you uncomplicated access to conference events, including the CM Expo. Your name badge includes a scannable bar code which is used to access the CE Manager, CyberCafe, and for exhibitors to send you important materials. Due to the amount of support given by exhibitors to subsidize the conference, your cooperation and support is appreciated!

Conference Attire & Courtesies

To make the conference experience an enjoyable event for all attendees, please keep the following in mind:

  • As a courtesy to speakers and other attendees, please refrain from the use of cell phones during presentations. Please also keep in mind that conference participants are there to learn. In consideration of all attendees we ask that you please turn your cell phone to vibrate or off while in meetings.
  • In order to accommodate environmental sensitivities of some of our attendees, if at all possible, please do not wear scented products while attending the conference, especially the sessions.
  • To maintain and demonstrate professionalism within our industry, conference attire is business casual. Since it is difficult to adjust meeting room temperatures to suit individual preferences, please bring a sweater/jacket or wear layered clothing to ensure your comfort.

E-Mail / Cell Phone Usage Policy

By submitting your email address during the conference registration process, either online or by submitting with your mailed or faxed registration form, you agree that CMSA and its conference partners may send you case management and/or conference related information. A valid email address is required for all registrations. All conference correspondence will be made through e-mail or cell phone message. A valid e-mail address and cell phone number are required. Your information will only be used by CMSA and its agents as needed to communicate conference-related information and notifications. Data and text charges may apply.

Mailing Address Usage Policy

By submitting your mailing address during the conference registration process, either online or by submitting with your mailed or faxed registration form, you agree that CMSA and its conference partners may send you a one-time mailing of case management and/or conference related information regarding their participation at the Annual Conference. Due to the large amount of support given by exhibitors and sponsors to subsidize the conference and make it possible to bring our members and attendees the latest and most valuable educational information, your cooperation and support is appreciated!

Videos & Photography

Any photos or videography taken at the conference by CMSA (or agent of CMSA or exhibitors) may be used in future conference collateral, appearing either in printed documents, video productions, on social media sites, on the mobile app, or on the CMSA website. We appreciate your consent to use these photos for the purpose of sharing and promoting the conference and to allow exhibitors to do so as well. Submission of your conference registration form to CMSA acknowledges acceptance of these terms and provisions of registration.

Smoking

For the comfort and health of all attendees, CMSA’s Annual Conference is a smoke-free educational event. You may only smoke in areas which have been designated as smoking areas by the Boston Convention & Exhibition Center.

Children & Daycare

Sessions, events, and exhibits can only be attended by REGISTERED ATTENDEES. NO ONE UNDER THE AGE OF 16 WILL BE ALLOWED INTO THE CM EXPO HALL. If you bring a child to the conference, please ask the hotel concierge for a list of local companies that offer child care.

Marketing Activities

Attendees are not permitted to distribute materials or to otherwise market themselves or their business on the exhibit floor, in the conference session rooms, in break areas, or in or around the exhibit area unless such attendees are registered as exhibitors and in this instance must limit their marketing activities to within the confines of their booth.

Statement of Liability Waiver

Terms of Registration

The organizers of CMSA’s 30th Annual Conference & Expo expressly disclaim liability for acts or omissions of the organizers and for third parties including facilities suppliers and exhibitors in conjunction with the event or for the safety of any attendee while in transit to or from this event. The organizers of this event shall not be liable for any delays or failure in performance or interruption of services resulting directly or indirectly from any cause or circumstance beyond the reasonable control of the organizers including but not limited to, acts of God, war, terrorism, failure of transportation, weather, accidents, fires, electrical failures, strikes, labor disputes, postal delays, explosions, and government orders or regulations.

The organizers reserve the right to cancel this function without liability. Attendees who purchased nonrefundable airline tickets do so at their own risk. The total amount of any and all liability of the organizers will be limited to a refund of the attendance fee.

CMSA expressly disclaims any liability arising out of attendee’s consumption of alcoholic beverages in conjunction with CMSA’s 30th Annual Conference & Expo. Recognizing the nature of receptions and the potential for alcohol abuse at conferences, CMSA-sponsored events will also offer non-alcoholic drinks. Persons under the age of 21 will be denied alcoholic beverages. Conference participants are responsible for their own well being. The organizers expressly disclaim liability for any acts or omissions of attendees resulting from excessive drinking, recklessness or negligence on the part of any conference participant(s).

You also agree not to allow any other individual to participate in your place either at the conference, during the registration process, or any other conference-related activity including acceptance of these terms of registration.

Attendees/Exhibitors at the Annual Conference agree to indemnify, defend, and hold harmless CMSA, its officers, directors and agents, against all claims arising out of actions or omissions of Attendee/ Exhibitor at or in connection with the Annual Conference except for CMSA’s own gross negligence or willful misconduct. CMSA agrees that it will indemnify and hold harmless Attendee/Exhibitor against all claims arising out of the acts or omissions of CMSA, its officers, directors and agents in connection with the Annual Conference except for Attendee’s/Exhibitor’s own gross negligence or willful misconduct.

CMSA reserves the right to substitute an equally qualified speaker in case of an emergency or cancellation. CMSA has no duty of due diligence with respect to presenters, exhibitors, or sponsors, and makes no endorsements of any presentation or product. The views, opinions, and presentations of speakers at CMSA’s Conference may not reflect those of CMSA. Organizers: Consulting Management Innovators, Inc. and the Case Management Society of America.

Your conference registration form acknowledges acceptance of these terms and provisions of registration.