Before you register for CMSA’s 30th Conference & Expo, it’s important to understand our registration policies detailed below. Submission of your conference registration acknowledges acceptance of these terms and provisions of registration.
Cancellations will only be considered when received in writing. Written cancellations received by CMSA on or before May 1, 2020 will be assessed a $245 processing fee. Written notices of cancellation received May 2 – May 31, will be assessed a $320 processing fee. There will be no refunds after May 31, 2020 unless for reasons of medical emergency (see below for details).
All requests for cancellations, refunds, and transfers should be faxed, mailed or emailed to:
5202 Presidents Court, Ste G100
Frederick, MD 21703
Fax: (301) 694-5124
Registrants who do not show up for the conference and do not contact CMSA (via written correspondence as listed above) prior to the end of the show automatically forfeit all registration fees paid unless your inability to contact us was due to a verifiable emergency medical issue. Medically verifiable cancellations received June 1 – July 15, 2020 will be reviewed and considered for a partial refund. Regretfully, no considerations can be made after this date.
REPLACEMENT/TRANSFER: If you are unable to attend for any reason, you can transfer your registration to another person without penalty. Simply fax, mail or email a copy of your confirmation letter with a cover letter stating your request along with a completed registration form from the person replacing you to:
5202 Presidents Court, Ste G100
Frederick, MD 21703
Fax: (301) 694-5124
By opting into the conference registration installment plan with the Case Management Society of America (CMSA), the enrolling attendee (“you” or “the attendee”) affirms that he/she has carefully read, understands and agrees to the following terms and conditions:
Individual registration forms received at the EARLY BIRD or STANDARD rate without FULL PAYMENT will not qualify for the discounted rate and will be assessed the current rate at the time full payment is received. Registration forms received without any payment will not be processed.
Bring a group and save big! Groups of 3 or more paying and submitting registration forms together will EACH save $100! Carefully read the restrictions below..
Group Discount Restrictions:
CMSA will offer a guest pass designed to provide attendees’ guests access to the CM Expo. A Guest Pass can only be purchased at ONSITE registration by an individual who is registered as a FULL CONFERENCE attendee. The cost is $59.
Guest Passes do not include conference materials nor do they provide access to CMSA’s educational sessions.
Guest Passes are not available to exhibitor registrants or exhibitor attendee registrants. Identification will be required.
If you live close to the Boston area and can only attend for a day or two, take advantage of our one-day rate — it’s a true CE bargain with fees at $349 for members and $399 for non-members.
Your confirmation letter will be mailed within 15 working days of receipt of registration form and payment. If you do not receive a confirmation after 30 days, please email your request to firstname.lastname@example.org.
Online registrations will receive an email confirmation upon successful completion of registration. If you register online and do not submit payment or do not receive a confirmation email within 5-10 minutes, your conference registration may not have been completed correctly. Please call (240) 439-2554 or (800) 310-7554 for assistance.
It is CMSA’s sincere desire to comply fully with both the letter and the spirit of the Americans with Disabilities Act (ADA) of 1990. Attendees with special needs are kindly asked to notify the following CMSA staff member no later than four to six weeks prior to the conference so that necessary services can be arranged.
Director of Events
Phone: (501) 673-1115
Conference attendees are reminded that it is important to wear your badge at all times. This allows you uncomplicated access to conference events, including the CM Expo. Your name badge includes a scannable bar code which is used to access the CE Manager, CyberCafe, and for exhibitors to send you important materials. Due to the amount of support given by exhibitors to subsidize the conference, your cooperation and support is appreciated!
To make the conference experience an enjoyable event for all attendees, please keep the following in mind:
By submitting your email address during the conference registration process, either online or by submitting with your mailed or faxed registration form, you agree that CMSA and its conference partners may send you case management and/or conference related information. A valid email address is required for all registrations. All conference correspondence will be made through e-mail or cell phone message. A valid e-mail address and cell phone number are required. Your information will only be used by CMSA and its agents as needed to communicate conference-related information and notifications. Data and text charges may apply.
By submitting your mailing address during the conference registration process, either online or by submitting with your mailed or faxed registration form, you agree that CMSA and its conference partners may send you a one-time mailing of case management and/or conference related information regarding their participation at the Annual Conference. Due to the large amount of support given by exhibitors and sponsors to subsidize the conference and make it possible to bring our members and attendees the latest and most valuable educational information, your cooperation and support is appreciated!
Any photos or videography taken at the conference by CMSA (or agent of CMSA or exhibitors) may be used in future conference collateral, appearing either in printed documents, video productions, on social media sites, on the mobile app, or on the CMSA website. We appreciate your consent to use these photos for the purpose of sharing and promoting the conference and to allow exhibitors to do so as well. Submission of your conference registration form to CMSA acknowledges acceptance of these terms and provisions of registration.
For the comfort and health of all attendees, CMSA’s Annual Conference is a smoke-free educational event. You may only smoke in areas which have been designated as smoking areas by the Boston Convention & Exhibition Center.
Sessions, events, and exhibits can only be attended by REGISTERED ATTENDEES. NO ONE UNDER THE AGE OF 16 WILL BE ALLOWED INTO THE CM EXPO HALL. If you bring a child to the conference, please ask the hotel concierge for a list of local companies that offer child care.
Attendees are not permitted to distribute materials or to otherwise market themselves or their business on the exhibit floor, in the conference session rooms, in break areas, or in or around the exhibit area unless such attendees are registered as exhibitors and in this instance must limit their marketing activities to within the confines of their booth.
The organizers of CMSA’s 30th Annual Conference & Expo expressly disclaim liability for acts or omissions of the organizers and for third parties including facilities suppliers and exhibitors in conjunction with the event or for the safety of any attendee while in transit to or from this event. The organizers of this event shall not be liable for any delays or failure in performance or interruption of services resulting directly or indirectly from any cause or circumstance beyond the reasonable control of the organizers including but not limited to, acts of God, war, terrorism, failure of transportation, weather, accidents, fires, electrical failures, strikes, labor disputes, postal delays, explosions, and government orders or regulations.
The organizers reserve the right to cancel this function without liability. Attendees who purchased nonrefundable airline tickets do so at their own risk. The total amount of any and all liability of the organizers will be limited to a refund of the attendance fee.
CMSA expressly disclaims any liability arising out of attendee’s consumption of alcoholic beverages in conjunction with CMSA’s 30th Annual Conference & Expo. Recognizing the nature of receptions and the potential for alcohol abuse at conferences, CMSA-sponsored events will also offer non-alcoholic drinks. Persons under the age of 21 will be denied alcoholic beverages. Conference participants are responsible for their own well being. The organizers expressly disclaim liability for any acts or omissions of attendees resulting from excessive drinking, recklessness or negligence on the part of any conference participant(s).
You also agree not to allow any other individual to participate in your place either at the conference, during the registration process, or any other conference-related activity including acceptance of these terms of registration.
Attendees/Exhibitors at the Annual Conference agree to indemnify, defend, and hold harmless CMSA, its officers, directors and agents, against all claims arising out of actions or omissions of Attendee/ Exhibitor at or in connection with the Annual Conference except for CMSA’s own gross negligence or willful misconduct. CMSA agrees that it will indemnify and hold harmless Attendee/Exhibitor against all claims arising out of the acts or omissions of CMSA, its officers, directors and agents in connection with the Annual Conference except for Attendee’s/Exhibitor’s own gross negligence or willful misconduct.
CMSA reserves the right to substitute an equally qualified speaker in case of an emergency or cancellation. CMSA has no duty of due diligence with respect to presenters, exhibitors, or sponsors, and makes no endorsements of any presentation or product. The views, opinions, and presentations of speakers at CMSA’s Conference may not reflect those of CMSA. Organizers: Consulting Management Innovators, Inc. and the Case Management Society of America.
Your conference registration form acknowledges acceptance of these terms and provisions of registration.