Rachel Andrew, LMFT, CCM is the Director of Clinical Programs at Premera Blue Cross where she leads a multidisciplinary team including case management, care transition management, disease management and wellness activities. She is the co-author of The Integrated Case Management Manual: Value-Based Assistance for Complex Medical and Behavioral Health Patients, Second Edition (2018). She speaks nationally at conferences most recently at TCOM (Transformational Collaborative Outcomes Management) and Health Plan Innovations for Care Coordination. Her prior experience includes over 25 years of university teaching in behavioral health and education programs. Rachel has over 10 years’ experience in community mental health including as a director for five clinics and leading grass root community projects focused on improving the well-being of the community. She has practiced as a mental health therapist in psychiatric hospitals, schools and community mental health clinics. Rachel’s work in other settings includes insurance case management and utilization management clinical roles and she was an elementary school teacher. She holds certificates in minority mental health, integrated case management, LEAN, Synectics creative problem-solving and is a certified case manager and child mental health specialist. She can be reached at firstname.lastname@example.org.