Michael Garrett, MS, CCM, CVE, NCP, BCPA
Michael Garrett possesses more than 30 years of progressively responsible experience in managed care, care/case management, utilization management and review, chronic condition management, health information technology, healthcare quality, and population health management services. He has served in operational management, business development, product development, and strategic planning roles. His experience includes developing and implementing new care delivery models, such as patient centered medical homes and accountable care organizations (ACOs). Michael has experience working in a range of benefit programs, including fully insured medical plans, self-funded health plans, workers’ compensation, Medicaid, government employee plans, and long term disability. He served as the leader in the successful development, implementation, and on-going maintenance of quality management programs for care management programs He has also worked with health plans and healthcare providers in evaluating, improving, and optimizing health information technology and healthcare quality programs. His commitment to the healthcare industry is demonstrated by leadership roles in key organizations, including serving as a member and chair on the Commission for Case Manager Certification, a committee member and chair of URAC’s clinical accreditation committee, and a member of the Case Management Society of America’s Task Force for the Revision of the Standards of Practice for Case Management. He has served as an author, editor, and contributor on six case/care management books as well as the author of numerous journal articles in the field of care/case management. Michael’s professional credentials include a Master of Science degree from the University of Idaho in clinical psychology and a Bachelor of Arts degree in psychology and religious studies from Gonzaga University. He is also a Certified Case Manager, Certified Vocational Evaluator, Nationally Certified Psychologist, and a Board Certified Patient Advocate.