Kelson Zehr, PhD, MA, LPC, CCM, CEAP
Kelson Zehr has a PhD in Training and Performance Improvement. This researcher and practitioner completed a Dissertation in 2018 entitled “Case Study: Triad Case Management Model Applying Human Performance Technology” and was selected as a recipient of the 2019 International Society for Performance Improvement (ISPI) Awards of Excellence. It was on how implementing a new model of health care case management as a performance improvement intervention relates to cost, quality of care, and satisfaction with services; and how employee resistance to change may affect this performance improvement initiative’s outcomes as it relates to human performance technology processes and models. Kelson also facilitated a lunch and learn on Co-Coaching for both the 50th Anniversary ISPI Annual Conference, as well as at the Michigan Chapter of ISPI. Additional research projects have included the following: researching different levels of evaluation within an organization (Formative, Summative, Confirmative, and Meta), communities of practice (COP), how qualitative research has emerged in healthcare, and when and when not to use coaching as a measurable performance improvement intervention for Return on Investment (ROI). Additional performance improvement projects have included designing an instructional guide for health care initial assessments; developing a Petitioning process for higher level of care; designing blended learning for multi-level evaluation; utilizing emotional intelligence for manager high performance in a coaching setting; facilitating positive psychology techniques tailored for specific personality types; analyzing the emergence of qualitative methods in healthcare to enhance quantitative data established for an intervention; utilizing Prosci’s Change Model for qualitative protocol for evaluation of a performance improvement intervention; developing a focus group and semi-structured interview question protocol based on peer-reviewed evidenced based research; applying SWOT analysis for a performance improvement intervention; using an advanced research design to incorporate an individual learner MASTERY Model into an analysis model (Behavioral Engineering Model) and process model (Human Performance Technology) for performance improvement to affect the overall organizational health within a company Competency Model through a multi-level Resiliency Model; and finally, applying a Return on Investment (ROI) template to measure and identify cost savings and ROI for an organizational performance issue. He also is a past Board Member for the Minnesota Chapter of The Case Management Society of America. He has participated as part of a customer panel regarding the certified case manager credential. Further, he has 25 years in the field of health care and case management and is a certified case manager, licensed professional counselor, certified rehabilitation counselor, licensed social worker, certified advanced alcohol and drug counselor, and certified employee assistance professional. He has case management experience in all levels of care, utilization review, vocational rehabilitation for worker’s compensation and disability case management, psychiatric community mental health case management, employee assistance case management, and crisis response. Facilitation experience includes the following: deployment, reintegration for the military, how your thinking impacts your health, communication and critical thinking within your lens of leadership, traumatic brain injury, positive psychology techniques, human performance improvement, co-occurring group facilitation, employment workshops, co-active coaching, personality types, emotional intelligence, mindfulness, and resiliency.