JUNE 19-23, 2018   •  CHICAGO, IL
We Are Case Management • McCormick Place

Carol Manuel, RN, BSN, CCM

Carol Manuel, RN, BSN, CCM


Nurse Case Manager is a Case Manager in the Emergency Department at South Pointe Hospital in Warrensville Heights, Ohio. Carol graduated with a Baccalaureate Degree in Nursing from the Ursuline College in 1989. Carol is actively pursuing a Masters in Nursing with a concentration in Case Management from Capella University. Carol began her nursing career in the
Division of Pediatrics at University Hospital Rainbow Babies & Children’s Hospital University Hospitals Rainbow Babies & Children’s Hospital providing comprehensive care for children from infancy through the teen years. She worked in the with children from a variety of ethnic and socioeconomic groups.

Throughout the 1990’s Carol transitioned to the Surgical, Medical and Coronary Intensive Care Unit at St. Vincent Charity Hospital and the Cleveland Veterans Administration Hospital focusing on the care of the acutely ill patients. Carol’s background includes teaching nursing students at local area colleges, and serving as the Director of Education for the Diabetes Association of Cleveland Ohio. She was the Director of nursing for a 200+ bed nursing home during this time. She worked for the Ohio Department of Health as a program manager for the OIMRI in 2000 and from there transitioned to a position as Clinical Manger for Cleveland Psychiatric Institute managing the care being provided to acutely mentally ill patients. In 2005, Carol took her skills to the community working with University Hospital homecare division and then on to the Cleveland Clinic homecare division where she worked as a Nurse Case Manager and then as the Admission Specialist providing home care case management and utilization review. In 2013, Carol took a Case Management position, at South Pointe Hospital on the various nursing floors involved mainly with discharge planning, acute care utilization review of catastrophic cases. She then transitioned to the role of Emergency Department Case Manager which involves:
•Documenting clients’ case management plans and on-going activities
•Identifying clients’ insurance coverage or other sources of payment for services
•Identifying and addressing client risk factors and/or obstacles to care
•Identifying client needs, current services, and available resources, then connecting the client to services and resources to meet established goals
•Communicating the care preferences of clients, serving as their advocate, and verifying that interventions meet the client’s needs and goals of treatment
•Screening clients and/or population for healthcare needs
•Developing a client-focused case management plan
•Educating the client/family/caregiver about the case management process and evaluating their understanding of the process

Carol became a Certified Case Manager (CCM) through the Commission of Certified Case Managers (www.ccmcertification.org) in December 2015.

Citi Certified in 2017.

SANE trained in forensic nursing for pediatric, adolescent and adult populations.