JUNE 10-14, 2019   •  Las Vegas, NV
Navigating the Full Spectrum of Case Management • Mirage Convention Center

PP208 – Translating Theory into Practice: Applying Motivational Interviewing to the Assessment Process

PP208 – Translating Theory into Practice: Applying Motivational Interviewing to the Assessment Process

Thorough assessment of patients’ needs & barriers is essential to effective case management. What constitutes an effective assessment? What assessment strategies are more efficacious than others? CMSA Standards of Practice advocate for the use of Motivational Interviewing (MI) & other strategies during the assessment process (2016, pg 18), yet the literature & resources on MI often lack examples of how to integrate MI into assessment & case management processes. This session provides advanced MI skills tailored specifically to the work of case management.
We adapted MI theory, research, & practice to case management methodology & processes. Traditional assessment often relies on preformatted questionnaires or checklists with closed ended questions. This can limit patients’ level of disclosure & thoroughness of interview content. Our application of MI improved patient engagement, trust, & rapport with case managers & yielded richer & more thorough assessment content. Case managers were able to uncover hidden barriers, care gaps, & other essential information which informed the development of an effective case management plan. We attribute these qualitative & quantitative improvements to the integration of MI to the assessment process by engaging patients in more collaborative, patient centered, dialogical conversations. This engaging & interactive session will:
Introduce concrete, evidence based strategies for utilizing advanced MI strategies in the assessment process.
Provide real case examples, live demos, handouts, tools, & resources for utilizing MI in the engagement & assessment process.
Demonstrate strategies for converting closed-ended questionnaires into engaging, narrative assessments.
Review specific, measurable outcomes derived from this methodological application that demonstrates improved engagement rates & assessment process.
Explore resources & effective training models for integrating MI into case management practice.

Objectives:

1. Introduce concrete, evidence based strategies for translating the theory of MI into practice specifically tailored to the work of case managers with a focus on utilizing advanced MI strategies in the whole person assessment and other case management processes.

2. Provide real case examples, live demos, handouts, tools, & resources for utilizing MI in the engagement & assessment process; provide tools, resources, and sample assessments that aid in converting closed-ended or narrowly defined questionnaires into engaging, narrative assessments.

3. Review specific, measurable outcomes derived from this methodological application that demonstrates improved engagement rates & assessment process; explore resources & effective training models for integrating MI into case management practice and providing advanced motivational interviewing training and individualized coding and coaching sessions to improve and sustain skill level long term.