JUNE 10-14, 2019   •  Las Vegas, NV
Navigating the Full Spectrum of Case Management • Mirage Convention Center

PP111 – Point of View: Reducing Readmissions Using Patient Perspective and Social Determinants of Healthcare

PP111 – Point of View: Reducing Readmissions Using Patient Perspective and Social Determinants of Healthcare

Potentially preventable readmissions” have been connected to insufficient or ineffective discharge strategies. Case managers have long made the connection between Social Determinants of Healthcare (SDoH) and increased risk for readmission through anecdotal observation.  Failure to create overarching strategies to address the gaps caused by SDoH continues to impact the care continuum’s ability to adequately equip the patient for success post-discharge.  
A review of literature demonstrates that addressing the patient “point of view” through survey of risk focused on SDoH has been successful at creating better linkage and access to care/services needed by patients to self-manage their heath. Using a survey tool based on the “PRAPARE” survey (used in outpatient settings), CM RN & SW can identify and address gaps in self-management; linking patients to resources in the community on an individual basis and use the data to build out the “resource library”  for the population as a whole. This project has been designed to identify the needs of the high risk patient population but can be easily adapted to any patient population.
Recognizing that responsibility for the patient in this healthcare environment does not end at the discharge from the hospital, conclusion of service or end of the appointment, identifying patient’s extra-medical needs that may impact successful self-management of health, drawing from the resources of the patient’s entire community is indeed a necessity to provide the patient with excellent patient-centered care, promote client self-advocacy and independence  in alignment with the CMSA Standards of Practice.


1. Explore current state of Readmissions Reduction Initiatives

2. Review literature to understand impact of Social Determinants of Healthcare on Readmissions

3. Analyze data collected in “Point of View” project and determine how to utilize data gathered to impact patient care on individual and population levels