PP08 – Patient and Family Engagement Innovations for Ambulatory Care
Safe patient transitions among ambulatory care settings requires collaboration among all team members, especially the patient and their family members. Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality. Tools already exist to help improve patient engagement in inpatient settings. To promote stronger engagement in ambulatory settings, the Agency for Healthcare Research and Quality (AHRQ) funded development of two toolkits to help patients, families, and health professionals in primary care settings partner to improve care. One toolkit, based on inpatient tools including the IDEAL Discharge Planning Tool and the CMS Discharge Tool, is intended to be used with high-risk patients who transition to a new provider. This toolkit consists of five parts: a pre-intervention assessment; the Guide for Safe Transitions to New Appointments which provides step-by-step instructions on how to use the tools; Appointment Aide: Preparing for Your Appointment, a patient-centered tool; Checklist to Prepare Patients for New Appointments, a staff-centered tool; and a training video for team leaders and other team members. The tools can be adapted by the facility based on the identified areas of need. The second toolkit, The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families, provides primary care practices with four strategies to improve patient safety through paired-tools for clinicians, practice staff, and patients and their families. The four strategies are: Teach-back, Be Prepared to Be Engaged, Medication Safety Strategy, and Warm Handoff. In this session, case management leaders will have the opportunity to see the toolkits and learn how the tools can be used to enhance partnerships with patients and improve safety in ambulatory care settings.