PC5 – Leadership Skills: How to Be a Case Management Leader
In this presentation, there will be an overview of how healthcare in America has evolved, including new market challenges and demographics, and in turn, has required new personal traits, attitudes and skills for effective case management leadership. The presentation would complement the co-speakers overview of the industry, challenges, and reasons for change within care management leadership. The discussion on leadership would entail what must a leader do for optimal results, and practical strategies on how to do that. Also covered in this presentation, would be advice to today’s present and future leaders on how to: effectively mentor staff, drive education, training and certification goals, recruit, evaluate and retain the best case managers, advocate for the value and importance of case management within various practice settings, and motivate and inspire case management staff to adhere to “get back to the basics” by adhering to the profession’s standards and code of ethics; all while meeting the demands of a changing healthcare delivery system.
1. Define the differences between leadership and management
2. Summarize how CMSA’s SOPs (Standards of Practice) should be utilized in today’s case management departments.
3. Describe why values and purpose must be the cornerstone of your leadership strategy and how to discover what they are