5007 – Working with Transgender Individuals in Case Management Practice
This presentation is aimed at presenting information about how case managers can more effectively work with transgender individuals across the healthcare continuum. The attendees will first learn about terminology and key concepts that are critical to understand with transgender individuals, such as gender identity, gender expression, sexual orientation, gender dysphoria, and gender non-binary. The presentation will describe the challenges that transgender individuals have had with health, educational, criminal justice, and insurance systems. The use of communication strategies that are respectful and non-judgmental will be described, so that case managers can enhance their practice in working with transgender individuals. The presentation will then describe medical and behavioral treatments (including hormones and surgical procedures) as well as alterative options for social support and changes in gender expression. Finally, the attendees will receive recommendations of key strategies and guidelines in working with transgender individuals.
1. Identify key concepts, terminology, and effective communication strategies in working with transgender individuals
2. Identify and address medical, behavioral, and social issues impacting transgender individuals
3. Articulate key strategies and guidelines in working with transgender individuals