JUNE 10-14, 2019   •  Las Vegas, NV
Navigating the Full Spectrum of Case Management • Mirage Convention Center

5003 – Servant Leadership: Influencing Case Management Success

Jun 13 2019
8:45 am - 10:00 am

5003 – Servant Leadership: Influencing Case Management Success

Today’s healthcare world is one of constant change, uber connectedness, and globalization. Leadership in successful healthcare teams, influences and inspires team members towards common goals. Effective case managers employ leadership skills throughout the case management process including building effective relationships which result in smooth transitions of care. Servant Leadership (SL) has existed for centuries however, in 1977, Robert Greenleaf brought the term into contemporary leadership styles. The SL model demonstrated the leader serves others. Focusing on team members, instead of the organization, SL offers opportunities to rethink the relationship between leaders and followers.
With a myriad of leadership styles to consider, learn why the SL model and Case Management are a natural fit as they promote, coach, and champion others. The CMSA Standards of Practice for Case Management state that mentoring and coaching less experienced case managers, other interprofessional health care team members, and providers is a professional responsibility. Servant leaders develop other leaders, help people with life issues, and value diverse opinions. SL is people-oriented, building trust and loyalty which produces high performing teams and organizations. This engaging discussion explores how to employ SL qualities in everyday practice.


1. Define Servant Leadership and its essential qualities

2. Compare, and contrast, Servant Leadership and Transformational Leadership

3. Examine how case management teams can employ Servant Leadership to address daily challenges