JUNE 19-23, 2018   •  CHICAGO, IL
We Are Case Management • McCormick Place

4004 – Quality Improvement Tools for Improved Case Managment

Jun 22 2018
3:10 pm - 4:40 pm

4004 – Quality Improvement Tools for Improved Case Managment

Quality Improvement Tools for Improved Case Management

Understanding and quantifying how case management interventions affect care outcomes is critical to improving and sustaining exceptional care within a complex organizational setting. Objectively measuring and monitoring the delivery of care through the use of quality and performance improvement tools and methods supports innovation and the development of competencies specific to information literacy, communication and evidence-based practice. The presentation is intended to ignite systems thinking, reflective practice, critical thinking, evidence based practice and innovation within your practice setting.

Objectives

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  • Discuss the important role that case managers have in facilitating change through teamwork, collaboration and leadership.
  • Define how to effectively apply quality and performance improvement tools to facilitate change.
  • Quantify the cost of poor quality and develop strategies that improve outcomes.
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