3004 – A Better Plan: Improving Outcomes through Transitional Conversations
Did you know that fewer than half of family caregivers have made plans for the future care of their loved ones, and significantly fewer have made these plans for themselves? This lack of having a plan might end up being problematic, specifically if there is a care transition, emergency, or crisis. In essence, long-term care should be a planned strategic decision and not made on the fly. Healthcare is about choice! Therefore, it is important that your clients and their caregivers make an informed decision about the care they receive and are given the opportunity to make their preferences known to their doctors, nurses, social workers and other members of the health care team. It should be noted that there are barriers that may impede effective communication about care needs. These barriers are both structural- not having a formal process in place to facilitate constructive conversations -and attitudinal, feeling uncertain about what to say in during conversations with your clients and their caregivers. As the linchpin, Care/Case Managers are a trusted source in the healthcare system. This session will focus on providing you with the strategies and resources to facilitate productive care conversations.
As a result of attending this session participants in this session will be able to:
Facilitate a person centered and family-centered care conversations that incorporates collaborative strategies, and best practices to improving health outcomes and enhancing quality of life among your clients and their caregivers.
Frame and when necessary refocus the conversation, so that siblings and other relatives are guided to put their differences aside to focus on the care of their loved one.
Effectively use the resources provided in the toolkit so that your client is empowered to document his or her care preferences. These preference should be integrated as a part of the collaborative care plan and communicated with the healthcare team.