1005 – Case Management Leadership: Yesterday, Today and You
In this presentation, there would be an overview of how healthcare in America has evolved, including new market challenges and demographics, and in turn, has required new personal traits, attitudes and skills for effective case management leadership. The presentation would contrast the case management leadership required in the past with what is needed today. The discussion on leadership would entail a review of how case management was previously viewed, is currently viewed, and how various factors have imparted a new level of responsibility on case managers and their leaders. Expect to become engaged in a passionate discourse on the distinction between leadership and management, and why leadership matters. Also covered in this presentation would be advice to today’s present and future leaders on how to: effectively mentor staff; drive education, training and certification goals; recruit, evaluate and retain the best case managers; advocate for the value and importance of case management within various practice settings; and motivate and inspire case management staff to adhere to “get back to the basics” by adhering to the profession’s standards and code of ethics, all while meeting the demands of a changing healthcare delivery system.
1. Define how changes in the healthcare system and market have affected case management.
2. Recall how case management leadership must evolve to address our changing system.
3. Summarize insights on how best to lead, mentor, train and recruit case management staff to realize optimum case management practices.